Service Request

Welcome to the Johnson County Special Utility District Community.  Please complete the appropriate Service Application and or Agreement to apply for Standard, Non-standard, or Temporary service. We look forward to serving your water needs. Applications may be completed and submitted on line, e-mailed to transfer@jcsud.com or faxed to 817-760-5238.

New Standard Service

To establish new service with the District, contact our Customer Service at 817-760-5200 or stop by our office located at 2849 S. Hwy 171, Cleburne, TX (Hillsboro highway just south of Cleburne). The following information is needed prior to activation of service where a meter already exists.

  • Completed and signed Service Application  (All 6 pages must be completed and returned)
  • Original Right of Way Easement Form signed and notarized if owner of property (form included with application)
  • Copy of drivers license
  • Applicable Fees
  • A copy of the warranty deed or deed of trust (If owner of property)

JCSUD requires a $200 security deposit before establishing service along with a $35 application fee. Applicant may call the office to pay the fees after the application is returned. The deposit may be waived if the following criteria apply:

  • An applicant may provide a Letter of Reference in lieu of paying a security deposit if the Letter from the immediate past utility shows No penalties, late payments or disconnection for non-payment incurred in the previous 12 months.

Upon customer request, a deposit may be refunded as a credit to the active account provided that NO penalty charge exists on the payment history ledger for the previous 12 months.

An applicant requesting service at a location with no existing service will need to come to the office and meet with Customer Service to establish service. The following additional information may be required:

  • A copy of the warranty deed or deed of trust
  • Execute right of way easement

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Online Service Application 

OR

Printable Service application

 


 

Non-Standard Service

Non-Standard Service Application

Non-Standard Service Agreement

 

Temporary Service

Print and fill out the  Temporary Service Policy.


JCSUD Customer Service Inspection
(State Requirement)

CSI Survey

Print and fill out 

PURPOSE: a Customer Service Inspection (CSI) is required because Johnson County Special Utility District is responsible for protecting the drinking water supply from contamination or pollution which could result from improper private water distribution system construction or configuration. The CSI is an examination of the customer’s private water distribution facilities for the purpose of providing or denying water service. This inspection is limited to the identification and prevention of cross-connections, potential contaminant hazards, and illegal lead materials. The state requires the utility to enforce these restrictions to ensure the public health and welfare.

TEXAS WATER CODE CHAPTER 290

Urgent Message, Please READ:

Dear JCSUD Customer:

All water utilities including Johnson County Special Utility District is required by the Texas Commission on Environmental Quality (“TCEQ”) to obtain a completed Customer Service Inspection (CSI) Certificate before designating and transferring the account to “permanent” status for continuous water service.

The Customer Service Certification requires an on-site inspection. The purpose of the inspection is to assure the protection for the potable water system from potential contamination from the customer’s side of the meter (It can happen, it does happen). The inspection is not a plumbing inspection of the private water distribution system. It does not nullify the customer’s responsibility to install and maintain all plumbing in accordance with approved local, state and national plumbing codes.

The customer may utilize a licensed plumber with a water supply protection specialist (WSPS) endorsement or a certified water operator with a customer service inspection (CSI) license to conduct the inspection and complete the form. The customer is welcome to contact the District office which maintains a list of approved CSI inspectors.

At the time of application for service, the applicant signed a service agreement acknowledging the responsibility to conduct an on-site inspection. The original applicant may have been a developer, builder, renter, or homeowner. Regardless of who may have signed the original service agreement, the on-site inspection requirement is mandatory. The TCEQ requires that JCSUD obtain the CSI Certificate. Absent the certificate, water service is designated as “temporary” and is subject to disconnection. Transferring the account over to continuous service on a permanent basis is contingent on full compliance with the District Service Policy and/or terms/conditions as stipulated in the Service Application and Agreement Form.

Additional Information:

Date of CSI Survey __________________

Last Date for Inspection & Required Compliance _____________________

CSI Inspection Fee: $75; can be assessed to the customer’s account.

Please don’t risk service disconnect. Call the office soonest for more explanation or to make an appointment for an on-site inspection. Call Shannon at 817-760-5202. You may use the “Contact Us” feature on the JCSUD website to send an e-mail message stating your contact information including a current phone number and the best time to contact you for arranging an appointment.

Johnson County Special Utility District, P. O. Box 509, Cleburne, Texas 76033-0509
Located at 2849 S. Hwy. 171
Phone 817-760-5200 Fax 817-760-5238

 


Relevant Documents