When will these changes take place?

The new billing system will be implemented in the office on August 26th, enabling the assignment of new account numbers.

Bills being mailed out to customers after August 26th will include the new account number.

On September 8th, the new payment profile website will be available for you to set up Auto Pay, Online Bill Payment or Pay-by-Text.

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1. Why was it necessary to change the Johnson County Special Utility District (JCSUD) bill payment system and account numbers?
2. When will these changes take place?
3. Why do we need to have a new account number to be placed on the new system?
4. Does this need for a new account number involve all JCSUD customers?
5. Do I need to do anything to create the new account number?
6. How will I receive my new account number?
7. If I pay my bill by mail, by phone or in-person at JCSUD, will I need to establish a new payment profile?
8. Once I have the new account number, what do I need to do to change over or start my JCSUD Auto Pay, Online Bill Payment or Pay-by-Text?
9. Why did I receive two emails about my JCSUD bill?
10. If I don’t set up a new payment profile, will my water service be stopped?
11. If I have questions about any of this, where can I turn for assistance?