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1. Why did you change the JCSUD logo?

While we've been around since 1965, we've changed much of how we served you and your neighbors during those 56 years. Many customers have told us that we've been easy to be seen as part of Johnson County government, and our old look didn't reflect the forward-looking direction of our board and the staff who work for you every day. The new logo delivers a fresh view of JCSUD as an important part of the lives of our customers.

2. Does the new logo signal a change of owners, new management or both?

Our ownership is unchanged, but the board welcomed Pete Kampfer as our new general manager last year and, since then, we've added several new professionals to our team and made a number of other changes to enhance our service and value to you.  Our new, contemporary logo reinforces our enhanced focus on people - both customers and our own team - and on principles and process that drive our commitment to quality in all we do.

3. What areas of JCSUD will receive the new logo?

We will be implementing the logo in all aspects of our visual identity, from our website to the new billing system and the look of our team members working in the community to the vehicles and equipment they use to do their jobs. While our history runs deep, how you view us - both today and in the future - is important.

4. Does this new, “modern” logo mean a change in JCSUD’s commitment to my community?

Absolutely not. The team here last week, last month, and last year are who we are today and tomorrow. Providing safe, reliable water at a reasonable rate to all our customers is an important part of what makes the communities we serve strong and sustainable. Additionally, most JCSUD employees live within our service area and contribute in other ways to their hometowns.

5. Will this change in your identity mean an increase in my water rate?

No. The cost of updating our visual image is a customary, planned administrative expense and represents a very small portion of the overall budget needed to serve you and other JCSUD customers. The change will have no impact on your water rate.

6. When will we see the change in logo?

Some updates, such as its display of our logo on customer bills, payments, the web, and other electronic platforms, will occur quickly.  In other areas, such as vehicle badging and employee clothing, the change will be phased in during the coming months.  Our goal is to convert to the new brand in an as efficient and effective manner as possible.

7. Utilities throughout Texas were overwhelmed by February’s dramatic weather. Does the change of your logo have any connection to these events across our state?

One of the best measures of a company's values is how they respond to a crisis. The 24-hour a-day work of our teams in the field across several days and the countless evidence of support for these efforts by our customers and communities enabled us to respond quickly with purpose. We believe this strength and resilience at our core comes across more clearly in the strong lines of our new logo.

8. The new logo looks a lot like the old logo. Isn’t this a lot of excitement about a fairly small change?

We think the new logo accomplishes several goals important to us. The windmill and inclusion of our official name maintain a connection to our heritage, but the strong prominent featuring of the JCSUD acronym communicates a simple reference to your water resource and differentiates us from the completely separate Johnson County government organization. We think the logo creates a nice blend of history and the future.

9. How do you say JCSUD?

It's pronounced Jay-Cee-Sud.

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1. Why was it necessary to change the Johnson County Special Utility District (JCSUD) bill payment system and account numbers?

Simply put, implementing a new payment system and customer account number is essential to delivering great service to you. The number of customers in the District has outgrown our current system. In 1998 when we started using our current system, we delivered water to 6,000 customers. Today, we serve nearly three times as many homes, businesses, farms and ranches. Our old system was no longer meeting our commitment to delivering quality service to you.

2. When will these changes take place?

The new billing system will be implemented in the office on August 26th, enabling the assignment of new account numbers.

Bills being mailed out to customers after August 26th will include the new account number.

On September 8th, the new payment profile website will be available for you to set up Auto Pay, Online Bill Payment or Pay-by-Text.

3. Why do we need to have a new account number to be placed on the new system?

The format of account numbers in the new system differs from those in our old system, requiring the creation of new account numbers. Having a billing system that can dependably support all aspects of JCSUD for you and other customers is part of our commitment to quality in everything we do.

4. Does this need for a new account number involve all JCSUD customers?

Yes. None of our customers have an account number that can be used in the new system. We know that some customers who have been with us since the earliest days of the District have their numbers memorized, but improving our billing system was important to better serve you.

5. Do I need to do anything to create the new account number?

No action is required from you - we will create new account numbers for all our customers.

6. How will I receive my new account number?

You will see your new account number on JCSUD bills sent after August 26th.

You will be able to set up your new payment profile for Auto Pay, Online Bill Payment, or Pay-by-Text on September 8th. You will be able to immediately begin using your new account number when paying by mail, phone, or in-person at our office in Joshua.

7. If I pay my bill by mail, by phone or in-person at JCSUD, will I need to establish a new payment profile?

No.  The only need to set up a new payment profile is if you want to continue or start using the convenience of Auto Pay, Online Bill Payment, or Pay-by-Text.

8. Once I have the new account number, what do I need to do to change over or start my JCSUD Auto Pay, Online Bill Payment or Pay-by-Text?

1. Visit JCSUD.com
2. Pay my Bill
3. Click-Proceed to site
4. Click-Sign In/ Register
5. Click Register and enter in required fields 
   1. Click Register when done
   2. An email will be sent to the email you entered. 
6. Open the Email and Click Activate Account
7. Login using your email address and password
8. Click Utility Billing
9. Click Manage Accounts
10. Click Add an account and follow the prompts (Account Number and Last Payment Amount can be found on your most recent bill)
11. Click the silhouette dropdown in the upper right corner - select Payment information
12. Click Add Payment Method and follow the prompts

Using your payment profile, you can view account details, pay your bill, and manage multiple accounts.

9. Why did I receive two emails about my JCSUD bill?

The new billing system generates a Utility Billing Payment Reminder from No Reply Municipal Online Payments Email. Customers will also receive the regular JCSUD Statement from No Reply JCSUD Email. Both emails have a link that will direct customers to the new payment website to set up a new payment profile, manage multiple accounts, or pay a bill.

10. If I don’t set up a new payment profile, will my water service be stopped?

You are able to start making payments by mail, by phone, or in person at JCSUD without a payment profile and without interruption to your service. Those interested in continuing or starting Auto Pay, Online Bill Payment, or Pay-by-Text can do so after establishing a new payment profile.

11. If I have questions about any of this, where can I turn for assistance?

We're here to help make any needed changes easy.  Please call us at 817-760-5200 or email us.

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1. How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

2. What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

3. Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

4. What chemicals does our utility district add to the water?

Only chemicals are approved by the National Safety Foundation for the treatment of drinking water.

5. My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 milligrams per liter (mg/L) (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

6. Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. Caution: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

7. Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.