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1. Why did you change the JCSUD logo?
2. Does the new logo signal a change of owners, new management or both?
3. What areas of JCSUD will receive the new logo?
4. Does this new, “modern” logo mean a change in JCSUD’s commitment to my community?
5. Will this change in your identity mean an increase in my water rate?
6. When will we see the change in logo?
7. Utilities throughout Texas were overwhelmed by February’s dramatic weather. Does the change of your logo have any connection to these events across our state?
8. The new logo looks a lot like the old logo. Isn’t this a lot of excitement about a fairly small change?
9. How do you say JCSUD?

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1. Why was it necessary to change the Johnson County Special Utility District (JCSUD) bill payment system and account numbers?
2. When will these changes take place?
3. Why do we need to have a new account number to be placed on the new system?
4. Does this need for a new account number involve all JCSUD customers?
5. Do I need to do anything to create the new account number?
6. How will I receive my new account number?
7. If I pay my bill by mail, by phone or in-person at JCSUD, will I need to establish a new payment profile?
8. Once I have the new account number, what do I need to do to change over or start my JCSUD Auto Pay, Online Bill Payment or Pay-by-Text?
9. Why did I receive two emails about my JCSUD bill?
10. If I don’t set up a new payment profile, will my water service be stopped?
11. If I have questions about any of this, where can I turn for assistance?

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1. How could I have used this much water?
2. What do I do if I am experiencing low pressure?
3. Why is my water discolored?
4. What chemicals does our utility district add to the water?
5. My water tastes, looks, and smells funny. Is it safe to drink?
6. Why does debris come out of the faucet when running hot water?
7. Why do I have a previous balance when I know I sent in my payment?