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Frequently Asked Questions (FAQs)

Please view the following FAQs for any questions you might have. If you don't find what you need, we're here to help. Please call us at 817-760-5200 or email us.

  1. How could I have used this much water?
  2. What do I do if I am experiencing low pressure?
  3. Why is my water discolored?
  4. What chemicals does our utility district add to the water?
  5. My water tastes, looks, and smells funny. Is it safe to drink?
  6. Why does debris come out of the faucet when running hot water?
  7. Why do I have a previous balance when I know I sent in my payment?
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