JCSUD Condition Summary for 2022
2022 was a very successful year for JCSUD, despite the strains of rapid inflation and continued supply chain issues. We embraced innovative approaches to continue serving a reliable supply of high-quality water at an affordable price. We have mitigated rate increases and maintained a high level of stability despite the soaring inflationary costs impacting the cost of service.
We continued to prioritize and enhance our customer service by approving additional employees and services. The focus is on providing faster response times to maintain water service and rapidly resolving service orders. Along with the additional employees, we continue to improve and implement customer resources. Smart meters have been installed to integrate with the WaterSmart customer portal for customers to view their water use on an hourly basis, be notified of water leaks, receive urgent notifications regarding their water services, access tips and actions to conserve water, and compare their water use to similar homes. A new and improved website and bill payment site were released to improve transparency and ease of paying bills. We will continue to strive to provide excellent customer service to our customers into 2023. We have already begun a partnership with Daupler to implement a response management system and dispatch service to respond timelier and more effectively to after-hours emergency water and wastewater calls. Several redline projects were completed to enhance the service provided to our customers in areas with water lines needing improvement.
In 2022, total income trended favorably, with an increase of approximately 93% over total income five years ago. Water Sales for 2022 Increased by $5.28M more than last year's, with an estimated 950 new connections added in 2022. It is evident that growth is a significant factor in the positive trend in the year-over-year increase in collections. Also, there is an increase in wholesale collections. It is projected to be about $2.22 million in 2022. Today it represents about 11% of total water sales and double the wholesale collections five years ago.
I am confident in our ability to meet the needs of our customers and will strive to improve every day. JCSUD has made great strides to display excellence in our commitment to providing our customers with a reliable, high-quality water supply at an affordable price.
President of the Board